Frequently asked questions about the corona test

Below you will find the frequently asked questions we receive about corona tests. Is your question not listed here? Please do not hesitate to contact us on 020 721 04 38 (during office hours). We are happy to help!

For who?

We provide tests for travellers who are not covered by the Dutch testing policy. A number of countries have imposed requirements on passengers from the Netherlands because the Netherlands is considered a high risk by many countries. These countries require travellers to provide proof that they have recently tested negative for COVID-19 before they will be allowed to enter their country. We will test those people for COVID-19 (by appointment). For more information: the Dutch Government site (in Dutch) or IATA news.

We only test people who are not covered by the Dutch testing policy and who do not have any health problems or COVID-19 symptoms. Have you got, or are you developing, any complaints such as fever, coughs, sore throat or rhinitis? Then unfortunately we will not be able to test you and redirect you to the GGD. Have you already booked an appointment? Please use the link send to you by e-mail.

Yes, your child can also be tested. We naturally take into account that it can be exciting for your child. Our nurses have a lot of experience in reassuring children. Children up to the age of 16 are only tested under the supervision of a parent or caregiver.

About the PCR test

PCR is the abbreviation for “polymerase chain reaction” A COVID-19 PCR test checks whether there is genetic material (RNA) from the COVID-19 virus in the nasal or pharynx. A swab is taken from the nose and throat with a cotton swab. This is sent to the laboratory where it is examined for the presence of the virus. We provide this test and ensure that the results are available after 24 – 32 hours. You will then receive the result in an English statement by email. A negative result means that you are not a carrier of the COVID-19 virus. A positive test means that you have tested positive for COVID-19. In the case of a positive test result, we are obliged to report this to the GGD.

No, we do not provide serological tests at this time.

No, this sampling technique has not been validated by RIVM. It causes a strong loss of sensitivity and the test can be influenced by the way of gargling.

Your appointment

You can make an appointment directly online.

The validity date of the non-COVID-19 statement varies per country. Some countries currently require a health certificate that is not older than 72 hours or 48 hours at the time of departure or arrival.

Important! You have to keep an eye on this yourself. Suppose you have a period of 72 hours, this means that you must have been tested within that period, must have received your result and have arrived at or departed for the place of destination.

To clarify, an example: Suppose you have yourself tested on Monday morning, you will receive the result at the latest on Tuesday evening. You can then travel on Wednesday. Keep in mind you also need extra time to (if necessary) print the statement, travel to the airport and check in.

Please use the link sent to you in the confirmation email.

Tests are carried out at our sites in the Hague, Schiphol-Oost and Schiphol-Centrum.

It is possible to take the tests every day of the week (including weekends). The tests are performed in the morning so the result can come back to you after 24-36 hours.

We know it is nice to bring someone to your appointment. Nevertheless, we explicitly ask you to come alone to your appointment. Does someone bring you? Then we ask your company to wait outside until you have finished. In this way we prevent too many people entering at the same time in the building. Of course there are situations where it is really necessary for someone to accompany you to the appointment. This applies in any case to children under the age of 16 and people who need mental and / or physical help.

The cost of a PCR test

A COVID-19 PCR test costs € 129,00 (0% VAT).

You can go to the GGD if you are covered by the Dutch testing policy and you develop symptoms. You can go to KLM Health Services if you do not have any symptoms but you need to be able to provide results showing that you have recently tested negative for COVID-19 in order to enter your country of destination. Search here for the latest status of your country of destination.

On location we ask you prior to the test to pay the costs of the test, € 129,00 (0% VAT), by credit card, debit or PIN. Currently we do not accept cash.

If you have symptoms, you can contact the GGD to arrange a test which will be carried out free of charge. Check with your health insurer if costs of a test carried out by KLM Health Services wil be reimbursed.

The test result

A PCR test is a snapshot. Countries have different guidelines on the length of time after a test during which you may travel to a country based on a health certificate. Always check these carefully yourself and plan your appointment accordingly so that your certificate is still valid when you travel to a country.

The test results do not provide any guarantee: – It may be the case that you are still in the incubation period and the virus cannot be detected yet – or you may become infected during the period between the test and your trip. The test does not provide any proof or guarantee of validity.

They are provided in English.

Yes, for those destinations where passport (or ID) number is required on the testresult, we will arrange this. You will be asked to show your ID during your visit at the Travel Clinic so we can process your details accurately.

You can find out whether restrictions apply to your destination via this website. The requirements and guidelines vary from country to country and also change regularly. It is important for you to check the current status yourself (e.g. on the site of your country of destination) and whether any additional certificates are required. You should also follow the information provided by your travel agent or airline.

You will receive the results of your PCR test after 24-32 hours . (Including weekends).

If you test positive, then you are legally obligated to report this to the Municipal Health Services (GGD). The Municipal Health Service will then contact you and explain the guidelines to you. Click here for more information.

You can only have yourself tested by the Municipal Health Service if you have symptoms indicative of COVID-19. If you need a written confirmation of a negative COVID-19 test for a specific destination, then you can contact us. We can only provide confirmations of tests that we have carried out ourselves.

Airline ticket

You should then contact the airline company you are flying with. Are you flying with KLM? Then visit this special web page or contact KLM Reservations (+31 (0)20 474 77 47).

Yes, everyone is welcome at KLM Health Services regardless of which airline company or mode of transport they are using. This also applies to our other services such as travel advice, vaccinations or medical examinations.