Please note: do you have a complaint or compliment concerning KLM? For example, baggage handling, tickets, vouchers or a delayed flight, please go to klm.nl/en/claim. Do NOT send this to KLM Health Services.

Compliment or complaint to KLM Health Services or Airport Medical Services

Everything to your satisfaction

We do our utmost to organise our services well at KLM Health Services and Airport Medical Services. If you are satisfied with one of our members of staff, or with our services, we would love to hear from you. You can let us know using our online form or a comment card.

Will you help us improve?

We are always looking for ways to improve our products and services at KLM Health Services and Airport Medical Services. Of course, you, the customer, are key. We therefore highly value your opinion. Do you have any suggestions for improving our products or services? Please share your ideas with us using our online form.

Do you have a complaint concerning KLM’s services?

If you are dissatisfied about KLM concerning, for example, luggage handling, voucher or a delayed flight, please go to the KLM website. They will respond to you as soon as possible

You are not satisfied with Health Services or Airport Medical Services, what to do?

Please let us know as detailed as possible via this online form.

Dissatisfied with our complaints handling?

If you are not satisfied with the mediation you can file a formal complaint with the KLM Health Services directorate. The complaints officer will inform you about the process and advise you if needed in the formulation of the complaint. After the complaint is filed in writing the board of KLM Health Services will ask a committee of inquiry to investigate the complaint and advise him of the ruling. Our correspondence address is: KLM Health Services bv F.a.o.  Complaints Officer Postbus 7700 (SPL/AG) 1117 ZL Schiphol