Compliment or complaint

Everything to your satisfaction

We do our utmost to organise our services well. If you are satisfied with one of our members of staff, or with our services, we would love to hear from you. You can let us know using our online form or a comment card.

Will you help us improve?

We are always looking for ways to improve our products and services. Of course, you, the customer, are key. We therefore highly value your opinion. Do you have any suggestions for improving our products or services? Please share your ideas with us using our online form.

Do you have a complaint?

We are sorry to hear you have a complaint. It is important to us that you tell us if you are not satisfied. You can submit your complaint in writing to the manager of the department that you turned to for help. After receiving your complaint, we will send you a confirmation of receipt within two weeks. We take each complaint seriously and get to work immediately to resolve your complaint. In some cases, it may be necessary to obtain additional information or advice. You then may have to wait a bit longer before receiving our solution. Of course we will let you know.

Should you wish to submit a complaint, we have a few suggestions:

• Please indicate as accurately as possible what happened, what caused your dissatisfaction, and what you think would be the best solution.
• Include all relevant documentation.
• Do not send any original documents with your complaint, as you may need those yourself.
• If you are unable or unwilling to submit the complaint yourself, you can have someone else do it.
• Since medical details may be involved, and we want to protect your privacy, we ask you to issue a written authorisation to this end.

If you have a complaint about KLM concerning, for example, baggage handling or a delayed flight, please go to the KLM website.

You can submit your complaint by using our online form or by sending us a letter. Our address for correspondence is:
KLM Health Services
stating the department that you turned to for help
PO Box 7700 (SPL/AG)
1117 ZL Schiphol

Dissatisfied with our complaints handling?

We do our utmost to find a good solution together with you. It is nevertheless possible that you are dissatisfied with our response. If you are not satisfied with the response to your complaint, you have the right and the possibility, in a number of cases, to submit the complaint to the Complaints Committee, which is chaired by an independent chairman. The committee assesses whether your complaint was handled in a proper manner.

You can submit your complaint using this form. Alternatively, you can send a letter to:
KLM Health Services
Attn. Complaint Committee KLM Health Services/Airport Medical Services (SPL/AG)
PO Box 7700
1117 ZL Schiphol
You will receive a confirmation of receipt within two weeks.